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shenzhen factory Anhui factory Anhui factory Anhui factory CNC Workshop VTC workshop Milling machine workshop Surface grinding machine workshop EDM workshop EDM workshop
To create value for customer is the aim of our service. Our company honors the principle of business
integrity, carefully crafted service system, building a reliable service brand for all customers. JOINT proposes
the requirement on systematization of pre-sale, sale, after-sale services, which increase the depth and width
of the services. With the upgrade of service system, Joint keep increasing the service quality each year to
meet with customer’s increasing demands on services.
1. Providing all kinds of product and technical information on Internet platform to help customer learn more
about product and market as well as choosing products rationally.
2. Through related customer’s application case, customer will know product performance and application
information more directly, which will help them in selecting suitable model.
3. Our sales team and engineer team could provide technique consultation and type selection consultation,
providing customized purchasing plan for customers.
1. Our company has CRM system and merchandiser department to follow all orders to ensure all orders
scheduled on time with high quality and the sales team know the order situation in real time.
2. During the production of CNC Machine, the service center will provide the machine operation manual and
space requirements to customers to ensure customer can run the machine smoothly when the machine
arrived. Customer could also send stuff to accept training in our workshop during production.
1. Our company has more than 30 stuffs in service center. We have permanent stuff in more than 20 cities in
China, which covers main city all over the countries.
2. Service center has service platform, which could follow the service in real time through CRM system to
ensure the service quality.
3. The platform clerk carries out a comprehensive visit to the results of all service orders, to handle the
customer’s feedback promptly.
4. The marketing department and R & D department choose customers to conduct satisfaction surveys every
month to continuously improve the quality of products and services.
5. Holding monthly quality meeting to analysis of service failure, propose improvement plan.
6. The company has set up a R&D application team, which has been working on CNC Machine application
technology for a long time to help customers solve technological problems in equipment application.
Basic maintenance training
Regular maintenance service
Professional technique support
Professional maintenance management delivery
Maintenance/Service platform hotline: 400-7889-789
Contact Person: Miss. LISA XIAO